Dear Aida, let me start with my apology,I which I know a bout that before but no one got it to my attention I always here for customer this is not the way we do business Dean and Shawn are no longer working here and that's one of the reason. I look over your order first we never charge you card and I can see that you where posted with Montway Inc on the board as well. the way this business work is if a carrier will see same car with two broker the will not cal eider one I also see that the offer $1850 to the carrier which is more then what we have your vehicle was oversize and to big for a car carrier so we had to look for flat bad or lowboy a gain sorry for the inconvenience and if I can be any help in the future I would love you to consider us, work with me directly and I will wave the broker fee you will basically only pay driver on delivery we will work for free to make it right. Thank you Michelle