It is unfortunate that this customer was displeased with the services provided by Amerifreight. However, we would like to explain several parts if this review more in depth. Our agents inform their customer's of each and every offer presented by a carrier company. This is to ensure that the customer is in complete control of which offer works best for their schedule and budget. The customer always has the option of declining an offer. We pride ourselves on using only the best carriers in the industry. We work with both an industry wide rating system and our own company's internal rating system to ensure that our customers receive top quality service. Should we be informed that a carrier's performance was unsatisfactory, they are no longer used by our company. Our agents offer every customer a gap protection plan to cover any potential damages that could occur during transport. Should a customer choose not to purchase the gap protection plan, they must work directly with the carrier to file a claim if damage occurs. However, even in those circumstances, our agents will still walk the customer through any necessary steps to assist them along the way. We apologize for the frustrations this customer encountered, but we also feel that this review is a misrepresentation of the customer service we provide to our clients. We hope that in the future, this customer will give us another opportunity to provide them with excellent service.