Company Response Review Report Review
Bait and Switch Pricing

James Parker Submitted this review about American Car Transporters Inc.
Review made Live: 3/18/2013 5:21:00 PM
I was given a quote to make this move that was substantially cheaper than the other quotes I received. I received this same quote from American 3 times, all at the same cheap rate. When I booked the order, also at the cheap rate, I received a phone call informing me of a "system mistake" and that they would not move my car for the price quoted 3x. When I called to ask to speak to some one in management about the issue, I was told it was a "system error" and to "calm down". I was not able to speak to someone in management. I feel this was dishonest and was bait and switch pricing. I was willing to work with them to make an adjustment, but the fellow who called me was not willing to compromise.

I feel this was very unprofessional and was not handled properly. I understand mistakes happen and I believe I am a reasonable person, if treated with respect and given proper consideration. I do not feel this was handled in this way. I would not recommend this company, based on the performance before even touching my car.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
109144-RC
Quote or Order Cost:
$109144

Company Response
Mitch Chencin from American Car Transporters Inc. Submitted this response.
Response Date: 3/19/2013 5:47:00 PM
Yes, this person did receive a quote from us. We take pride in being a 5 star company and in being a open with our customers. Unfortunately there was a typo in his quote. He placed his order through our online system without speaking to any of our representatives. Once we saw the order we reached out to him to let him know of the mistake. He was very upset and insisted that we honer the quote. We never use low prices to lure in customers. We told him before we tried to find a carrier for him that it was an incorrect price and told him the correct price if he wanted to move forward and hire us to work for him. He didn't accept the correct price (which was inline with all the other quotes he received). We never tried to help him as customer and never took any financial information from him. Apparently he felt we took advantage of him, while in fact we never actually even took any information from him.