Unfortunately it is customers like this that give our industry a bad repuatation. This order was from TN to HI, customer placed an order on 11/11/14 and her vehicle was picked up on the same day, it was delivered to the port in CA within 6 days and arrived at the port in Hawaii within 14 days of placing her order. I personally have been in the industry for over 7 years and never have I seen a vehicle get from the east coast of the US to Hawaii in 14 days. The customer even entered on time pickup and on time delivery on the shipment details. As far as her phone calls and emails, yes, it is true, she emailed about 17 times and called about 17 times therefore there were some emails and some phone calls that were not answered. All in all 99.99% of customers who received this type of service from us would leave a 5 star review. This is just an unrealistic customer with unrealistic expectations