Auto Transport Connection prides itself on the service we give our customers. We believe this is evident by the other reviews we have on this site. We frequently go beyond the “normal” accepted standards for this industry in an effort to raise the level of “public opinion” for the transport industry. While we try our best to satisfy ALL our customers we realize that is a virtual impossibility. We disagree with the majority of Ms. Hardey’s comments. Specifically, we stated several times that we could not guarantee a pickup date. We had worked on this 1 day NOT 3 when we called to give her an update. We wanted to inform her of a “possible” carrier and that we needed to work out the logistics of the pickup date. Ms. Hardey became so upset on the phone over the issue of a guaranteed pickup date that we were not able to discuss this information with her. A transport broker works in the same way as a “real estate” broker. We have to take something back to the other party as an offer. The carrier needs to know we have a commitment to an order when he contracts to take the vehicle. This is standard industry procedure. Brokers provide a service to their customers who do not have the time to locate a carrier on their own. When given the time and tools need to do the job we can assist our customers efficiently and without controversy for a successful transport.