Company Response Review Report Review
Some issues

RENE DE LA FUENTE Submitted this review about AutoStar Transport Express
Review made Live: 1/17/2012 3:10:00 PM
I asked for 2 Jan 12 pickup, and was flexible on the time, and the pick up happened 8 days later. Just before pick up, the price was raised $100 and had to resign the contract. Alejandro was apologetic and said that the company would pay half the difference. The reason the shipping company used for the increase was that my 1970 Land Cruiser was 6000 pounds when it clearly isn't. They tried to use the fact that I was in an inconvenient destination - next to the largest Army base in the country - and when I went to go pick my vehicle up, there was someone else there picking up their vehicle - so I still don't understand the reason for the price increase.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
de la fuente
Quote or Order Cost:
$800

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 1/18/2012 5:02:00 PM
Hi Rene, thank you very much for taking the time to post a review. Let me tell you that we worked really hard to get a reputable carrier within the original budget during those 8 days, but that part of CA (Prundale) can be a bit difficult since it is about 45 miles from I-5. When a partner carrier showed interest, but required mor money, we decided to present you that option and lower our broker fee from $175 to $100 to get this transportation done. These are not excuses, I just wanted to clarify that we did. It was a pleasure working for you and please keep me in mind for your next transport, I can be reached at 888-802-8250 ext. 2247 or alejandro.alfonso@autostartransport.com