We at AutoStar are very sorry Eddy had a bad experience with the assigned carrier, and the alleged damages to the vehicle. However, when a damage claim is opened, there must be evidence that the carrier was negligent and caused the damages. The most important document in initiating and successfully navigating a damage claim is the Bill of Lading, which is also the inspection report. The inspection report for Eddy's vehicle has no notation of damages whatsoever. The vehicle was received and signed for stating the vehicle was received in the same condition as when it was loaded. Despite this fact and against our advice, Eddy wished to proceed with filing the claim with the insurance company. We assisted Eddy in this endeavor and hoped to push the insurance company into at least sending out an adjustor to take a look at the vehicle. However, when the insurance company received the paperwork, they took note of the inspection report and immediately denied Eddy's claim. AutoStar did multiple phone interviews with the carrier as well, and their response was there was no way they could have done this damage as they utilize canvas wheel straps, not chains, and certainly not attached to the drive shaft. Without the proper documentation, it is impossible to successfully pursue a claim against the carrier and the insurance company. Simply put, Eddy provided absolutely no evidence the carrier damaged his vehicle. We do wish Eddy the best in the future. AutoStar Transport 888-802-8250