From Mario: Thank you for the review Pia ! I am really sorry for the inconvenience reaching the carrier. As I told you we only use the highest rated carriers in the nation but there are some things that are out of our control. I am glad you were satisfied with the service we provided as a company despite the inconvenience with the carrier . If you or any friend or family need to transport another vehicle don’t hesitate to either call me directly to 888-802-8250 extension 2256 or write me an email to mario.montalvo@autostartransport.com