Review Report Review
Dont Trust

Shannon Submitted this review about Autotrail
Review made Live: 8/15/2005 1:27:00 PM
We placed our order three months ago. The shipper was late picking up the car. We were in the middle of a military move and the company told us just to leave our car with a friend and they would pick it up. They never came. When calling to find out when they would finally pick up the car, the manager was hostile, raising his voice to me saying, "You must not be able to read a contract." When I asked what it was in the contract that I was missing, the gentlemen sarcastically remarked, “I don’t know, I can’t tell you how to read a contract." I told him I wanted to speak with the manager and he told me he was the manager. Then I asked to speak with the owner and he refused. I told him that this was ridiculous and that I would go online to give them a bad review, and he threatened to sue me for libel and slander. At which point, he hung up the phone. I went back to my contract and realized that it basically said that they would transport your car at their convenience and that the customer has no recourse. If you call your credit card company, they threaten to charge you $250 of administration fees and an extra $75 for trying to get the money back from your credit card company. It also states that if you want to fight them on any of it, it will be in the New York courts. After two months of calling the company asking when they would pick up my car which I had left behind, they finally told me that they could not find anyone to pick it up and that they would refund my money. They told me to fax in my request for the refund and that it would take two weeks. It has since been over a month since I requested a refund and have yet to see it credited to my credit card. I am now going through my CC company to recieve the refund rather than autotrail and when I get my money back, what good does it do me since I left my car behind, at their advice? I am now in Alaska (a place to which auto shipping companies do not ship) and the car is at the very southern tip of Texas.
Shipment Details
Origin State:
Texas
Pickup:
Not Provided
Destination State:
Idaho
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
05374
Quote or Order Cost:
$980