Review Report Review
Don't even think of using this company

John Buckley Submitted this review about Autotrail
Review made Live: 1/15/2005 5:26:00 PM
AUTOTRAIL , BAYVILLE,L.I. REMEMBER THAT NAME AND AVOID THEM AT ALL COST. THEY CHARGED MY CREDIT CARD EVEN BEFORE MY TRUCK WAS PICKED UP. MY TRUCK WAS SUPPOSED TO BE PICKED UP BY 11/01/04 IN N.J. AND SHIPPED TO FLORIDA ,SO THEY SAID, IN 7 TO 10 BUSINESS DAYS. NOV. 1ST CAME AND I NEVER HEARD FROM THEM. I CALLED AND NO ONE SEEMED TO KNOW ANYTHING, EVEN THOUGH IT CLEARLY STATED ON MY CONTRACT IT WOULD BE PICKED UP BY THAT DATE. IT WAS PICKED UP NOV. 2ND. AFTER ONE WEEK I CALLED TO FIND OUT THE STATUS . I WAS TOLD MY TRUCK WOULD BE IN FLA. IN A FEW DAYS. THIS WAS TOLD TO ME FOR THE NEXT THREE WEEKS. FINALLY, MY WIFE CALLED AND ASKED TO SPEAK TO THE MANAGER. SHE TOLD HIM SHE WOULD CALL THE BETTER BUSINESS BUREAU IF WE DIDN'T GET THE TRUCK SOON. HE GOT VERY ANGRY, AND SAID "DON'T THREATEN ME MISS SMART A--. IF YOU READ YOUR CONTRACT IT STATES WE WILL GET YOUR CAR OR TRUCK TO YOUR DESTINATION WHEN WE CAN AND WE CAN CANCEL AT ANY TIME WITH NO REASON, AND WILL CHARGE YOU $50.00 A DAY UNTIL YOU GET YOUR TRUCK OUT OF OUR TERMINAL". HE THEN HUNG UP ON HER. TO MAKE A LONG STORY SHORT I DID NOT GET MY TRUCK UNTIL JAN. 14,2005. IT TOOK ELEVEN WEEKS, NOT 5-7 BUSINESS DAYS LIKE I WAS TOLD!
Shipment Details
Origin State:
New Jersey
Pickup:
Not Provided
Destination State:
Florida
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$680