Mike@Cascadevehicleshipping.com 360-834-7898 Kimberly@Cascadevehicleshipping.com Matt, First, you arranged for your vehicle on the 28th of November with a ready date of Dec 15th. That is past the window that a quote is good for as it states in our terms and conditions. We do what we can to keep the quote the same, but if the pricing changes with the carriers since they set the pricing, that is out of our control. YOU agreed to take the carrier for the additional funds, you could have declined that carrier and Mike would have kept looking at the original price. Second, it was 175 more, not 300. Third, since you placed on the 28th of Nov, and your vehicle wasn't ready until the 15th, we typically wouldn't make contact until about a week before the ready date. Mike contacted you on the 6th of Dec to let you know that he was still looking for a carrier at 2:01 pm (if you would like to know the seconds I can give you that as well). Fourth, your vehicle was picked up with in the 10 days that our terms state, as you were ready on the 15th and it was picked up on the 23rd. We use this carrier on a regular basis, but cannot control what the carriers say to customers. I will have a talk with their company and remind them treat customers better than you were treated. That is something I can do. Dirty??? Your vehicle was transported from WA to IL in the dead of winter. The driver went through wind, snow, rain etc. If you were concerned about the vehicle being dirty you should have chosen to move the vehicle enclosed. Again about the inspection, if there was miscommunication about that we apologize and I will talk to them about that as well. As for being paid for the review, no you are not being paid. Included in your quote was the rebate which you will get back. So we are not paying you for the review, we are sending you a rebate for filling out this form, much like you would do with lets say Best Buy. You buy something, send in the proof of purchase and fill out a questionnaire and they send you back a rebate. Same thing. We never asked you to lie, we do the rebate whether its a positive or negative one as long as its based on our service and not the carrier. Read your terms about the rebate if you are confused. Thanks Kimberly VP of Operations.