Kimberly@Domesticautotransport.com 360-834-6013 Peter, I will respond to this so you will stop calling our office and disrupting us. Lets start at the beginning. You placed your order on the 25th of May for a pick up of June 3rd. We found a carrier to pick up the 4th which is within our 1-10 day window for pick up. You then called me to tell me that the carrier would be delivering later than you wanted them to. You told them a time frame that you would receive the vehicle. I explained to you that its their schedule, their ESTIMATED dates and times. We have no control over that. You then proceeded to YELL and me, have your wife call and YELL at me an the entire staff in the office. You told me you wanted the vehicle delivered at 6 pm no earlier no later. I told you that if the carrier could do that then they would but again its their ESTIMATE for time frame not ours. You didn't like that answer and began yelling at me again. I told you if you kept yelling at me I would put you on hold, you kept yelling so I put you on hold. You then hung up, had your wife call again and she yelled at me so I put her on hold as well. When I went back to the phone call I told your wife that I would call the carrier to tell them they could deliver after 6 pm as your wife had told me. I then called the carrier. YOU then called me back to tell me that you didn't like that he said he would deliver after 6 pm, you wanted 6 pm no earlier no later. YOU then told me that since I wasn't doing anything that you would just figure it out with the carrier. I said ok. About the pricing, we quoted you at 632 yes with a deposit of 150. There was a carrier that called in and wanted 750 to total for a increase of 118. You didn't want to take that so I said I would see what I could do. I got them down to 700 which was 68 more than we quoted you, and we paid the rest out of our deposit, so we only too 100 instead of 150. I was trying to make it so you could have your vehicle picked up since you had to have it picked up by the 4th. So we made less money to move your vehicle, you then call and YELL at me because the drivers ESTIMATED time was not exact. NO carrier will EVER promise to deliver by a certain date. If their truck breaks down or gets delayed by someone else then their promise isn't valid, so they will NEVER PROMISE. The dates and times are ESTIMATES. Our job is to find you a carrier in your time frame, which we did, and did everything we could to keep it at the quoted price, you could have declined the carrier for the extra 68.00 but you wanted to take it. I NEVER said it was none of my business. If it was non of my business I wouldn't still be doing this after 5 years, and managing a company. YOU told me you would take are of the timing issue because you didn't like the answer I was giving you from the carrier. I'm sorry but Peter you are a customer that no matter what I said to try to help the situation you didn't want to hear it and all you wanted was to yell at me and my staff. For anyone else reading this, Domestic Auto Transport provides excellent customer service, but we cannot control the carriers schedules. Please make sure you read terms and conditions before setting up with a company. Here is the part in our terms that clearly states we don't guarantee, promise etc any time frames: 6. Client agrees and understands that the carrier will route vehicles from origin to destination by routes within their own discretion and does not agree to any specified routing by client. 7. DAT does not agree to transport the vehicle on any particular motor carrier, nor in time for any particular event unless client agrees in writing to the extra cost involved with guaranteed pick-up or delivery times. DAT will not be responsible for any loss or damage created by an unavoidable delay. DAT provides you with an estimated pick up and estimated arrival date of your vehicle(s). However the carrier transporting the vehicle(s) is subject to delays due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding delivery times and dates. DAT and the carrier will not be held responsible for car rental fees or any accommodation fees.