Company Response Review Report Review
Texas to Arizona

John Submitted this review about Domestic Auto Transport
Review made Live: 3/6/2013 3:54:00 PM
My third transport with the company. Nikki is very knowlegeable, prompt and professional. She quickly found a carrier for my car on this occasion and the previous. The price was the same as quoted this time. The drivers which are not part of the company have typically been a little less prompt in informing of delays. However, everytime I called domestic auto/Nikki they got me the answer quickly. So there were some frustrations with poor communication by the carrier forcing me to call rather than a courtesy call from the carrier when the delay in pickup was certain. But I will DEFINITELY still use Domestic and Nikki as this is likely standard across the industry and not something Domestic or any other auto transport service could control.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Arizona
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3000068
Quote or Order Cost:
$600

Company Response
Terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 3/6/2013 5:18:00 PM
nikki@domesticautotransport.com 360-853-2817 John, Thank you for leaving me an awesome review. It is always a pleasure working with you and i am happy to have such a great customer! I apologize that the carrier did not communicate with you or give you updates. Unfortunately there are carriers that do not call ahead of time, but then that is where my job comes in. I try to keep you informed as much as possible. I am looking forward to working with you again in the future. Please call or email for your next shipment and to receive another repeat customer discount. Take care, Nikki