Company Response
Terry Williams from
Domestic Auto Transport Submitted this response.
Response Date: 3/8/2013 7:31:00 PM
nikki@domesticautotransport.com 360-853-2817
Terry,
Thank you for leaving an honest review. I apologize that your shipment did not go as planned. I just want to make clear that we did not choose as you quoted, a random shipping company. Our company makes sure that we assign you to a licensed, bonded and insured carrier. When there is a problem with any transport we work as a team to help each and everyone of our customers. If i am unavailable my manager will be able to assist you. Again, if you wanted to speak with me directly my number above is always available. When your vehicle was dispatched i did specify your delivery date for no earlier then 3/2. Unfortunately this carrier arrived early, but was able to store your car until you arrived. This is why in our terms we specify that the dates are estimated. Also, if they are unable to deliver to your door it is usually 1-15 miles from your location. I am truly sorry that this was not a good experience for you. I personally would of gladly helped you if i would of had a voice mail or some sort of notification from you. When i asked you how everything went you said it was fine. Again, my apologies and i hope you have a better experience with your next shipment.
Best,
Nikki