kimberly 360 853-2814

John Submitted this review about Domestic Auto Transport
Review made Live: 3/27/2013 2:40:00 PM
Pick up was 2 days late. Delivery was several days late. Vehicle was filthy. Transporter parked under a tree for the weekend. The windshield had a chip from road rock. Transporter did a repairs on their truck with a welding torch which melted paint on the vehicle. Would never use Domestic again.

Company Response
Terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 3/27/2013 2:48:00 PM
Kimberly@Domesticautotransport.com 360-853-2814 CALL OR EMAIL ME ANYTIME FOR A FREE QUOTE John, I'm sorry that the estimated delivery was two days late, but they are estimated dates for that reason. They are just estimates. We cannot say set dates and times. I am not sure why you are rating our services a zero star since its the carriers responsibility for the damages to your vehicle. I provided you with the insurance information as soon as you reported the damage. The did not do welding on your vehicle, it is a bubble around the gas tank from a gas leak. I explained all this to you back in JULY of last year. Again we can only apologize so much for the damages that they caused, but Domestic Auto Transport is not at fault nor held responsible for their damages. I suggested then and will suggest again now that you contact their insurance company if you have not in all this time and get the repairs taken care of. If you were worried about a rock chip you should have considered enclosed shipping which is always offered to you. I wish you luck and have a good day. Our terms state: 11. All claims for damage must be taken up directly with the carrier, and if there is any damage, the liability for damages lies solely with the carrier. DAT will assist client with necessary carrier information (name, phone numbers of that particular motor carrier used for transport). Neither DOMESTIC AUTO TRANSPORT nor its agents shall be responsible for the following: - Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system or battery. (No evaluation is made of these components or systems at pickup location) therefore DOMESTIC AUTO TRANSPORT or its agents do not accept responsibility for them. - Damage not detected at pickup location due to poor weather or lighting conditions. - Damage to car phones or antenna under any condition (suggests that they may be removed) - Loss of or damage to audio or video equipment not installed at the factory. Including antenna that does not retract to within 3 inches of the vehicles body. - Damage or fines incurred because shipper left personal or household items in vehicle. - Damage caused by fluids or objects flying up from the roadway, or out of the sky. - Damage to cloth or vinyl convertible or decorative tops over 2 years old. - Damage to T-tops, boots, bras, caps, or any other type of canvas covering. - Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god. - Damage caused by freezing of cooling system and/or battery. - Damage caused by failure of factory tie-downs or pull through from tie-down holes. - Damage to, or caused by any vehicle that cannot be driver on or off the transport under its own power. (Vehicle will not run, or has lost its braking system)