Company Response Review Report Review
Domestic Auto Transport

Charles House Submitted this review about Domestic Auto Transport
Review made Live: 5/16/2013 3:26:00 PM
To make a general statement about my experience with Domestic auto transport is not quite accurate. The original contact person Naomi was given the go ahead to get things scheduled and did nothing for weeks It was getting near crunch time and when I complained about this another employee Niki defended the company. I was not impressed with her explanation because both myself at the receiving end and my daughter at the pick up end were going through a great deal of stress. Finally an agent was assigned to us who worked well with us to get a pick up time that was marginally close to what we needed. Her name was Jocelyn Moreno. She cared enough to even give me her cell phone # because I was a special customer at this point. When the driver from Quality Transport picked up the car he was very rude to my daughter. This is problematic because if I ever have to make an arrangement like this with her again it adds one more reason why she will not accept it. When the car was supposed to be delivered a rep from Quality Transport called and told me that it was coming tomorrow and I needed $1420 cash on delivery (it actually arrived 2 1/2 days later). I called Jocelyn and told her about the outrageous price and she then called "Quality" and got the price corrected to $1220. If all I had to deal with at Domestic Auto Transport was Jocelyn then their rating would be excellent.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Naomi (360-853-2809)
Quote or Order Cost:
$1220

Company Response
Terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 5/20/2013 7:01:00 PM
Jocelyn@Domesticautotransport.com, Naomi@Domesticautotransport.com 360-853-2809 Charles, First off we would like to apologize for your experience. Next, Naomi is the VP and your Accountant representative. You were then put in contact with our customer service department which handled your move from there, which based on our notes is the same thing Nikki explained to you. We do understand that transporting a vehicle can be very stressful. When you spoke with Jocelyn it sounds like she helped you understand how this works a little bit better. I am personally going to speak with the carrier because they are never suppose to speak to any customer they way you are describing. Again I am sorry for the mix up, and I am glad that Jocelyn was able to make things correct for you. We do wish you could have had a better experience.