Company Response Review Report Review
Facts

Doug Dorn Submitted this review about Domestic Auto Transport
Review made Live: 7/2/2013 4:58:00 PM
All the facts should be up front and explained in details BEFORE a credit card is given. You should have to deal with ONE person, not two. The second person was not friendly once I had concerns. The Jennifer tried to make it better, but overall I was very unhappy. The days in which I needed the car picked up never happened and I had to chase the vendor! Oh which said the only way to make the deal happen was for more money! Very nice got ya! They reduced their fee to help off set but this is not how business is done. I tired to ignore this request but she was persistent so here is my gripe. No, I would not use this carrier again.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
New Hampshire
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3000509
Quote or Order Cost:
$880

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 7/2/2013 5:41:00 PM
****Jennifer 360-853-2815 jennifer@domesticautotransport.com: Doug I am really sorry that you were not happy with the service provided. I feel I explained in the very beginning the whole process and that all carriers have the right to counter offer just as you have the right to take or leave their offer. We did everything we could to get your vehicle picked up within the time requested. The carrier even waited around late at night to fit in your schedule. I did reduce the deposit to help out as a nice gesture to you.