Company Response Review Report Review
Some miscommunication but car arrived fine

Seraphin Submitted this review about Domestic Auto Transport
Review made Live: 2/7/2010 12:22:00 AM
I did have some problems with communication. Holly was my contact at Domestic Auto Transport (DAT). Apparently, whenever I called her to get a status update on my car and it's location, she would call my driver and the driver would assure her that he had called me and kept me in the loop. I initially posted a review that indicated how disappointed I was about the lack of communication, but it seems like the fault of the communication had more to do with the driver that had my car than DAT.

Holly and I spoke after I posted the initial review and we sorted out the confusion we experienced with the driver. She was really apologetic and I felt that she was really sincere. I also really appreciated that she took the time to contact me about her concerns. I have another car to ship in a few months and despite the communication issues, I will be willing to work with DAT again for my next car.

DAT was one of the lowest bids I received and they got the job done. My car arrived in California without any damage.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
382425
Quote or Order Cost:
$750

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 2/8/2010 11:49:00 AM
Thank you, Seraphin! I'm glad the miscommunication you experienced was discussed and all is well!! Looking forward to helping you in the near future! Thanks again -HOLLY