Company Response
terry Williams from
Domestic Auto Transport Submitted this response.
Response Date: 4/25/2010 7:22:00 PM
Tori...we appreciate your review and your feed back. When price matching we match a quote given to you by another company, most often we find the other company has under quoted you (possibly just to get your business or because they are not as experienced in the industry). When we quote our customers we review the national freight board (which all brokers post available freight on - this is also where all of the carrier's book their freight from) and compare what the other vehicles are offering the carrrier on your same route. It is imperative your vehicle is competitively priced with the other vehicles on the same route because the carriers choose what they will transport according to what they will be paid and in this industry the lower quote is not always the best. On occasion a carrier will take a vehicle at a lower rate but if not, our policy on price match is after five days if your vehicle has not been assigned to a truck, we must raise the price to our original quote in order to get your vehicle moved. In regards to the carrier being delayed, we apologize and please understand they do the best they can meeting their estimated deadlines. If I can further assist you please call me. Thank you. MALIA MCCLAIN/SALES MANAGER 360-834-6013