DO NOT USE- BE CAREFUL
Sarah
Submitted this review about
Easy Car Move
Review made Live: 3/25/2013 5:19:00 PM
In my life, I have never been treated with such disrespect and especially not from a company that didn't have anyone higher up to deal with. I was informed that the pickup date would be by the 25th of March at the latest, I called on the 25th and inquired why I hadn't received a phone call because on HIS website it states that you will receive a call 24 hours before pickup, seeing as this was the final day for pickup I wanted to make sure I didn't slip through the cracks. I am very concerned with the mental state of the man named Kirby. In the beginning he kept apologizing for being rude, when he had not (yet) been rude at all. He stated that the car would be picked up in a few days from today, which I stated was unacceptable. When I agreed to the pickup it was agreed that it would be within 5 days... I'm on a schedule as well and don't like being told by a company AFTER the agreement that the pickup date would be later. So Kirby found a solution. For some reason the conversation continued after what I felt was a good resolution and I was trying to explain why I had been so frustrated, not by accusing anyone at all, and Kirby proceeded to say to me, "How about this? How about you f*** off?" To which I replied, "Excuse me?" and he continued to say to me, "f*** off, f*** you, and f*** that no one wants to drive to f****** Alabama anyways....(etc, etc)... so f*** off. No one else would say it to you but I will, f*** you. Now, would you like to cancel?" No matter how many times I attempted to bring the conversation back to a civil conversation, I continuously was cussed at and belittled by this horrible man. I asked for a supervisor multiple times and got cussed at even more. Did some research of my own while I was emailing a complaint to the company, found out that was useless because it seems to be just him. I filed a complaint with the Better Business Bureau and explained to them how concerned I am that he has personal information of not just my own, but my sister's information and how I believe his company needs to be thoroughly investigated and the mental state of this man, Kirby, needs to be evaluated. I don't want any sort of compensation but an apology and for this man to not have his job anymore. I have never heard someone go from civil to a tyrant in the span of two seconds. If I or my sister receive any sort of backlash from Kirby I am very prepared. My family practices business litigation and if he attempts to do any sort of misconduct toward either of us, we will file charges. I wanted to write this review to let people know that they should really go through all the negative reviews on this site and take those seriously. This is an evil and irrational man. You don't know what he's capable of. Be weary of the company you choose, and do NOT choose this company. I was helped with a man named Don Weaver from pricedriteauto and he has helped me tremendously since this experience and apologized on Kirby's behalf. Thank you, Don for your help since the experience I had with Kirby.
