Company Response Review Report Review
My first car shipping experience!

Keisha Johnson Submitted this review about Excellent Auto Transport
Review made Live: 10/11/2014 10:06:00 AM
I am truly blessed, grateful and very satified with the overall car shipping experience for my first time. I have to say that I was a little nervous at first, because I didnt know what to expect, and for fear of the unknown. I heard so many stories about car shipping experiences and researched lots of customer reviews that I just wasnt sure. Upon seeking and searching for a good reputable company I prayed and God did just that.Mrs Bernie called and left a message.I returned her call.There was something that stood out about her from all the other companies I had spoken to. She was very patient, polite and kind.She explained everything in detail to me.For some reason, she just made me feel like she was going to truly take care of me and had my best intetest at heart.Not some scam artist just trying to get my money.She was honest and upfront from the beginning.The price and quote she gave me never changed. By the way, her prices were the lowest although other companies tried to tell me that my car wouldnt ship for that low of a price.She also educated me on where to research reputable companies.The drive who transported the car was truly a blessing in making this all a huge success.He was very polite, nice and mannerable.He communicated with me throughout the route to let me know his estimated time off arrival to drop off the car.Everything went perfect.I could not have asked for more.I will do business with Mrs.Bernie and Uptown Hookup (Mr.Haytham Abdallah) anyday and refer their business. Thank you so much.From the bottom of my heart.I am truly greatful!
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
618828
Quote or Order Cost:
$875

Company Response
Sonia from Excellent Auto Transport Submitted this response.
Response Date: 10/16/2014 4:06:00 PM
Every transport has a story behind it. This is one of the best I have been part of. Keisha bought a car for her mom that lives over 2,000 miles away from her. It was a real sacrifice for her and her family and she wanted the car to arrive in good condition and it was a total surprise to her mom so she wanted it to be a memorable presentation. We found her a great carrier and the driver Haytham did an over and above job of delivering it. He kept the secret of why he was there and even took videos of the presentation to her mom for Keisha and her sister.Keisha called me after it was delivered to tell me how excited and surprised her mom was. She will always remain one of my favorite transports.