Review Report Review
Worst service

Lee Holstein Submitted this review about Express Trans LLC
Review made Live: 10/21/2014 1:17:00 PM
The driver called me the day of pickup and told me he would be there between 9-11am and showed up at 1pm on a sat. He then told me the eta of delivery would be thursday if not friday at the latest. Not only did i try, but the truck broker tried all day wed to get a hold of the driver and he never picked up his phone or returned any calls. Thursday we finally reached him and he said that my car wouldnt be here till sunday. He then proceeded to call me on sat to tell me my car would be here on sunday between 6-8pm. At 730pm I tried calling him 3 times with no response. He then called me at 930pm to tell me he left me a message earlier in the day to tell me the delivery was again postponed until monday afternoon. He then said he must have called the wrong number. The driver then told the company on monday he would not be here till between 6-8pm with my car and proceeded to deliver the car at 930pm monday night. The car was filthy and looked like it had been sitting outside for a couple days.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
13434
Quote or Order Cost:
$895

Car Condition
  • Vehicle was dirty