Company Response Review Report Review
DO NOT TRUST

Jack Submitted this review about Fairway Auto Transport Inc.
Review made Live: 7/14/2010 12:30:00 PM
Do NOT trust this company. I read a few other reviews on the web and dismissed them. Why? Because the price was good.

But here's what happened:

1. Fairway asked me to wire them money because there was a "problem" with my credit card. There was not. I called my credit card company. They just didn't want a record of the money being sent. Who asks you to wire money? Someone reputable? Think about it.

2. Fairway threatened to leave my car somewhere on the side of the road if I didn't meet their demands. I eventually sent them a postal money order. At least there would be a record of the transaction.

3. Fairway is just a BROKER. They don't own trucks. So nothing they guarantee matters. Do NOT trust the price they quote you.

4. When my car showed up, the driver demanded $140 more than the agreed upon price. This is because Fairway agreed to one price with me, and, apparently, a different price with the trucking company. They no doubt figured I'd just give in.

I had read online about this happening. And in one case, I saw that the "owner" of Fairway said that the bill was for "expedited shipping." Not in my case, it wasn't. It was just a scam.

I got my car back because I called the cops. Plain and simple. I said that the driver was holding my car for ransom. I had the emailed contract in hand. I had the agreed upon cash amount in hand. And they were refusing to release my car.

In the end, Philly PD forced them to give up the car. But you might not be so lucky. What if the cops don't get there in time? They will, as they THREATENED ME, "drive the car to an undisclosed location and leave it there until you pay." They also told me that if I called the police they would charge me $70/hr. for every hour the driver was delayed.

DO NOT TRUST FAIRWAY. DO NOT. DO NOT DO NOT DO NOT.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1603
Quote or Order Cost:
$860

Company Response
jonathan from Fairway Auto Transport Inc. Submitted this response.
Response Date: 7/16/2010 2:29:00 PM
this man is an out and out liar, he was told that if it was a priority shipment there would be additional money due, he cheated the driver out of the money and caused nothing but problems for no reason. The contract was very clear and he signed it and then refutes it, so who is lying and cheats ???? We should have demanded $275.00 additional but only charged him 140.00, since that is what had to be given to the driver, he did not pay the 140.00 and is still complaining, this is a matter for small claims court. We never held ourselves out to be a trucker, we are a broker and the contract states that. The police should never have gotten involved in this since this is a civil matter and should have been handled as such. If this customer would be honest and tell the truth would be the best for everyone.