Company Response Review Report Review
Never Picked Up My Car!

SJ Submitted this review about Fidelity Auto Shipping
Review made Live: 7/16/2014 5:23:00 PM
I shipped my car from NY to Arizona a few years ago, and I used Fidelity. I had a stress-free transport with no issues. So when it came time for me to ship it back to NY, I chose them again. I spoke to a wonderful dispatcher and gave them 72 hours that they could pick up my car, like they asked. The first 48 went by and I received no 24-hour notice. I kept calling and they let me know they could not find a driver because I was in a non-populated area. Tucson has 400,000 people in it, so I know that wasn't the problem. After calling and trying to see if my car would be picked up, they stopped answering my number. When I used friends phones, they would answer. I had to jump ship last minute and use a different car company within 12 hours to pick up my car. Now, when I am trying to get my deposit back, I receive no answers still. A week after my car was delivered to NY via another company, Fidelity called me to let me know they finally had a truck in Tucson to pick up my car. This is an extremely unorganized and unprofessional company.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
n/a
Quote or Order Cost:
$1050

Company Response
Joseph from Fidelity Auto Shipping Submitted this response.
Response Date: 9/28/2014 11:49:00 PM
Unfortunately we can not respond to this complaint in order to help resolve or allow for any remediation. The customer name is SJ, and there is not a quote/order ID to reference. This more than likely a competitor writing a bad review in order to knock our ratings down. If you are a customer, please contact us so we can resolve any issues you may have had with us. Thank you.