Roof Damage to my 2013 Subaru Legacy by Foremost Transport Inc.
Mike Murawski
Submitted this review about
Foremost Transport Inc.
Review made Live: 7/1/2015 9:51:00 AM
The overall experience with using the Broker, Montway Transport, was very good. At this point in time, I would definitely use them again to ship a car or recommend them to anyone. The Customer Service was great and they always answered my questions in a timely matter. My car was shipped from the state of Washington to a suburb in the state of Wisconsin near Milwaukee. My Subaru was delivered this past Saturday evening after being on the road for several days. The outside of the car was very dirty but I actually expected that because of the long journey. That was not a problem. The delivery driver from the actual carrier was very nice and called me a few times while the car was in transit. I did an inspection of the car when it was driven off the car and looked at the inspection report and everything seemed to be in order. That's the good news. The bad news is that on Monday when I was able to wash the car I noticed some scratches on the roof of the car directly behind the Sun Roof. The scratches came to my attention when I was towel drying the car. It looked as though that something scratched the roof. I believe that something happened in the transport period to damage the car so I immediately called Montway to let them know what I found. They were very good about the situation and asked me to send them a couple of quotes to repair the damage from a couple of local Body Shops and to send them some pictures of the damage. I'm in the process of getting this done this week so that I can send this information back to them. I fully expect that this damage and situation will be settled to my satisfaction. STAY TUNED. Updated 5/10/15.....A couple of days ago I received an email from Montway telling me that my Claim against The actual Transporter, FOREMOST TRANSPORT INC., has been denied. I'm a little perplexed since I received an email from FOREMOST indicating they would take care of the damages once they received the pictures of the damage and two Estimates from some local Auto Body Shops. I did everything that they asked me to do and now they are changing their position. Both Montway and FOREMOST were happy to take my money, but, now decided to not take care of their Customer. This certainly is not over from my point of view. Once again.....STAY TUNED. Another update 6/16/15.....I have still not yet resolved my dispute with the actual Transport Carrier- -FOREMOST TRANSPORT iNC. I have gotten a run-a-round from several people at FOREMOST tRANSPORT INC. about the damage to my Subaru. I ended up going directly to their Insurance Carrier, Carolina Casualty, to try to get this matter resolved with no success. After several weeks of trying to get this resolved, I finally convinced them to send out a Independent Adjuster to come to my house to take MORE pictures and review the damage. They did and still rejected my claim. The Broker, Montway, has been very helpful during this entire process with a lot of help and suggestions from Brad J. But in the end, none of this has helped resolve my CLAIM against FOREMOST TRANSPORT. I would "NEVER" suggest to anyone to ever use FOREMOST TRANSPORT INC who work out of Goshen, Indiana. They do not stand behind the fact the their driver damaged my Subaru. I believe it was an accident, but, the driver is not accepting or admitting any responsibility. My car was on the lower level of the transport carrier and I believe the chains from the cars on top loosened and scratched the top of my roof during the trip from Arlington, Wa. to Greendale, Wi. There is no other explanation for how this could have happened. I would welcome anyone to call me at 414-708-6629 to discuss this with me. I am at the point now that I am considering to ask my attorney to get involved. Why does FOREMOST TRANSPORT INC. have Insurance if they won't honor my claim? And it's not $1000's of dollars either. "DO NOT DO ANY BUSINESS WITH FOREMOST TRANSPORT" as they can't be trusted. Another update as of 6/17/15....I left a message at Carolina Casualty for the Director of Claims Operations, Mr. Lewis Harper, to return my call to review my Claim. He never returned my call, but, had another Claims Supervisor, Debbie Burgess, return my call. She indicated that I will have to wait until Monday, 6/22, for another call back. She indicated that Mr. Harper will discuss the Claim with the other Claims Supervisor, Craig Miles, when he returns back to the office from vacation. Craig Miles is the person who has originally denied my Claim. Another update 6/23/15.....Received an email back from the Director of Claims at Carolina Casualty, Lew Harper. Rejected my Claim again. They are not being reasonable at all about my Claim. My suggestion is to NEVER EVER use FOREMOST TRANSPORT INC. to ship your vehicle. They have Insurance, but, refuse to use it / authorize my Claim. They say it's the Brokers responsibility and the Brokers says it's the responsibility of the Transporter, FOREMOST TRANSPORT INC. which I agree because they are the Company who transported my car. What a cluster!!!!! Maybe both the Broker and the Transporter could each pay half......about $360.00 each. That would satisfy me. Until then....I will keep fighting. Stay tuned...Another update 6/25/15. Received another email from Mr. Lewis Harper from Carolina Casualty indicating once again that my Claim has been rejected. They said my Claim should be with the Broker, Montway, and not the Transporter, FOREMOST TRANSPORT INC. This has been a continued frustrating situation for me. Neither FOREMOST TRANSPORT INC. or their insurance carrier, CAROLINA CASUALTY, seem to be interested in working with me to resolve this Claim. They continue to reject my Claim, but, offer no explanation on how this damage could have happened. My next step will be to try to make contact with their Vice President and Chief Claims Officer, Vincent Kellaher, to try to get my point across to him on how this damage happened. I'm not asking them to pay for anything other than the damages that were sustained during the transport of my Subaru. Stay tuned for the next update. New update 7/2/15.....Received a phone call this morning from the VP & Chief Claims Officer, Vincent Kellaher. Explained my situation to him and once again it went on deaf ears. All I'm looking for is about $700+ to fix my roof that was damaged IN TRANSPORT by FOREMOST TRANSPORT INC. This is not a scam or anything like that on my part. This is a legitimate Claim. My suggestion to anyone thinking of using FOREMOST TRANSPORT INC is to use another carrier. They are not to be trusted. Anyone who decides to use them better have the foresight to check the entire car over regardless of what the Bill Of Lading indicates. Check the engine, the trunk, the roof, etc. before you ever sign anything. Or even consider hiring an independent person to inspect your car before it gets on a trailer being driven by FOREMOST TRANSPORT INC. Do not trust them. Please feel free to call me at 414-708-6629 to hear my side of this story. I will now investigate talking to the National Insurance Institute to see what other options that I may have. This is just another example on how a Company can get away with screwing a consumer who doesn't have a bunch a Lawyers on staff to protect them. DO NOT use FOREMOST TRANSPORT INC to transport your vehicle. They can't be trusted. As of today, 8/31/15, this Company has still not yet settled my complaint against them. I filed a Claim with the BBB in Indiana which to date has not helped. Foremost did make an offer to me to settle, but, they offered less that 1/2 of what it would take to fix my car. I countered and said I would settle for $500 and I have yet to hear back from them on this offer which was several weeks ago. Apparently, they just don't care. I still have some hope that they will accept my offer so that we can both get this behind us. I hope that someone at Foremost will actually read this and send me a check.
