Company Response Review Report Review
stolen key and owners manual

todd borawski Submitted this review about Great USA Inc.
Review made Live: 3/5/2015 11:20:00 AM
I called a company Ship Your Car Now who sub out the pick up of my range rover to this company , they promise they never leave your car unattended and that it would be delivered on time , but that is surely a lie . The dealership that I bought the car from sent a check off list signed by two employee's that my extra key and owners manuals were in the vehicle when it left its dealership on 3-3-15 but when it got to me at 12:00 am on 3-6-15 it was missing. I have been calling both companies ever since with no luck . ( PLEASE BE CAREFUL IF YOU HIRE EITHER ONE OF THESE COMPANIES )
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
813797
Quote or Order Cost:
$1100

Car Condition
  • Items were stolen from the vehicle
Company Response
Eugen from Great USA Inc. Submitted this response.
Response Date: 3/20/2015 9:16:00 PM
SORRY MR TODD ABOUT ALL THIS BUT WE ARE NOT RESPONSIBLE FOR THE THINKS THAT ARE IN THE TRUCK OF THE CARS . THE BOOK SHOULD BE IN GLOVE COMPARTMENT NOT IN THE TRUCK . THE GUYS FROM THE DEALERSHIP LIED TO YOU . BUT AS A GOOD COMPANY THAT WE ARE WE JUST GOT YOUR BOOK AND I'M WAITING FOR A COPY OF THE KEY RECEIPT TO REIMBURSE YOU . AS WE TOLD SHIPYOURCAR THAT WITHOUT THE RECEIPT I WONT SEND ANY CHECKS OUT . ALSO WHAT IN THE HECK SHOULD I DO WITH A SMART KEY THAT IS ONLY PROGRAM ONLY ON YOUR CAR AND BOOKS FOR LAND ROVER .