Was given a quote for $2465 through email and text. When the bill came through the total was switched to $2645. Coincidence? No. Then they charged an additional $79 processing fee which totaled $259 over the quoted price. I contact customer service 3
My suv was transported from Honolulu to Oakland, CA. Obvious damages, dents and scratches are visible at time of pick up. Process of filing claims started with Jenny Welcomes. I provided her 3 out of 2 estimates near my area. She then replied back to
I never write reviews, but if I could give this company less than 1 star trust me I would! There was ZERO communication along the way, starting from when and how to drop off my cars (I was shipping 2 cars from Hawaii to Colorado). Once I completed t
My car arrived four days early on the cross country transport that I booked. Even though I wasn’t there to receive it, I had neighbors who were willing to except the delivery. All in all it went very well.
Hawaii Car Transport did an excellent job shipping our car from Honolulu to Texas. The car arrived safely and in excellent condition. They kept us informed along the way and delivery driver was friendly and called the day before to let us know when
This company is very service oriented.I was contacted many time by them between curiosity shopping and actual shipment.My circumstances were a bit out of the ordinary, and they made it easy to arrange the shipment. My car was delivered to my home o
Everything went smoothly and no complaints here! We shipped our van and customer service was awesome from day one until pickup. They met the timeline that I needed and everything worked out great.
This was the easiest and affordable way to transport my vehicle from Arizona to Hawaii. They picked up at my home, it was quick and easy. The pick up in Hawaii was also scheduled and pick up was quick and easy. Definitely will be using Hawaii Car Tra
Hawaii Car Transport provided exceptional service. The best mode of communication is email. The response time during work hours was 45 min or less. After hours I received communication the very next morning. Again, I am satisfied with my service and
My truck arrived in record time without damage (although quite dirty) but considering it was traveling from California to Florida in the winter this was not surprising.
Great service from Hawaii car transport; this is my second time shipping the car with them and I haven’t had any problems with my shipping nice staffs and easy to work with them. Four stars because of long time I had to stay on hold when I want to sp
We shipped 3 vehicles (One classic car) from Hawaii w/delivery to Nevada. Everything was so easy from start to finish! The cars arrived on time in fine condition.
We arranged to have our truck picked up on Aug. 2nd; the day came and went with no communication. Numerous phone calls and emails later, they were supposed to pick up our truck on Aug. 7th. Again, the day came and went with no communication. We ca
All the negative reviews on Hawaii Car Transport are absolutely true. First of all, the sales side is very easy to get a hold of because they want your business but after that, it is impossible to get a hold of customer service. I've waited hours o
Not only did my car arrive on time, it arrived a week early. Everyone I encountered was professional, friendly, and helpful. Thank you for making this part of my move that much easier.
My driver’s side mirror was bent and busted up a little bit. Also the lumbar support knob on my seat had broken and fallen off. Overall kind of disappointed but the process of dropping off and picking up was good and everyone was very nice and helpfu
This was a super easy process at all stages—initial paperwork, drop off in Seattle and pick up in Hilo. We could not have been happier with the employees or the process. Thank you for making something this unusual stress free!
This was our first time shipping a car, and Hawaii Car Transport did a wonderful job. They led us all the way through the process, and the car arrived right on time. We would definitely use them again when shipping our car in the future.
Everything about the process is 100%, the only thing I can complain about is “making an appointment” to pick-up or drop-off your vehicle. Sometimes for busy people like me don’t really know when I will be available to be free to do those for an exact
I was unable to make the first scheduled shipment, and was readily reassured that I could re-schedule for the following week's shipment. They ask you to have your auto at port the day before it ships to ensure that your auto will pass the strict requ
Great experience with booking, scheduling and transporting the car to my destination on time and effectively. Would recommend service to anyone. Thank you
Fast delivery. The guys in Hawaii who inspected my vehicle was very warm welcoming. Also the guys in Seattle Washington were very polite. Reminded me of Hawaii.
Great experience. We were able to ship and have our car transported from California to Las Vegas port to door service. They gave me an estimated delivery date and it arrived just as they estimated. Which is great bc it really helped us with planni
Easy to work with from the moment we needed information upon sending our truck to Hawaii. Everything went smooth doing the drop off and pick up. Definitely will use them in the future
Moved son's car from HNL to SEA Overall great experience, including clear details of the overall process, Matson's professionalism, and the pickup of the car at destination. Most impressive was the # of alerts, follow-up conversations provided by Haw
I'm extremely fond of Ruby the Wonder Car. Transporting her to the Big Island was more than a bit worrisome.. Everyone at Hawaii Car Transport was understanding about my anxiety. They were all quite helpful and professional. The only glitch was
Drop off process was simple. The app was great for. tracking. Everyone I ran into clearly enjoyed working for Matson which rubs enhances the experience
Was totally surprised at the ease of this transaction. Normally shipping a car is the worst part of any move but these guys earned high marks for their process would recommend.
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