Company Response Review Report Review
STAY AWAY!!!

Don Submitted this review about I Move Auto
Review made Live: 4/13/2020 7:09:00 PM
DO NOT USE THIS COMPANY. I Move Auto gave me a quote to transport my vehicle and held a signed contract over my head to try to make me stay with them. They took over a week before they could locate a driver and wanted $275 more when they finally found one. I asked them to cancel my order and they told me my deposit wasn't refundable. I cancelled anyway and my credit card company refunded my deposit because the vehicle was never picked up. PLEASE NOTE: If this happens to you all you need to do is contact you credit card company and they will refund the money as long as the vehicle hasn't been picked up even if they have a "signed contract". Please don't make the same mistake I made and stay away from these scam artists. All they want is your money and can't even provide the service. The carriers are aware of their tactics and don't call on their vehicles. They also have an extremely bad rating on the posting board so drivers don't call on their loads. STAY AWAY!! By the way, I ended up using Zoom Auto Transport out of Florida and they were great! Found me a driver the same day at the price they quoted and the vehicle was even dropped off a day early. I would highly recommend Zoom Auto Transport, the difference is night and day!
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Iowa
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
316276
Quote or Order Cost:
$775

Company Response
Jay Montes from I Move Auto Submitted this response.
Response Date: 4/14/2020 1:15:00 PM
Sorry for any inconvenience, This order was never charged so the bank was never involved, We never charge until we get a confirmed carrier and give you the drivers name number so you can confirm your dates and price. I the carrier does not pick up we give you a full refund. We always explain the process and give you the option of picking the offer you like from the carriers we get for you. We do everything by the book make sure customers understand the process because we think knowledge is power, you can check our website and video about the process and how it works.