Review Report Review
DO NOT USE THEM!

Stephanie Barone Submitted this review about KJ Falcon Log LLC
Review made Live: 2/6/2014 10:44:00 AM
I booked my service through a 3rd party broker. My car was scheduled to be picked up on January 2nd, it was not retrieved until January 6th. No one called me to leg me know, I kept calling the broker, poor guy. Finally my car is picked up and I am told a week or less my car will arrive in California. I am forced to directly call the driver to receive updates on where my car is. What do those people even do at the office that they have their drivers talk and text while they are operating a giant truck... I finally get a rude text saying I have a new driver. Kaha, my new driver, informs me that the old driver quit and abandoned the truck in Colorado for a week. Still no call from the office, did they really expect someone who just quit to give everyone a call? Finally my car reaches me on January 21st, estimated time between 2-3pm, it didnt arrive until 8:30pm. It comes off the truck and there is no front license plate. I inform Kaha that I am not comfortable paying the full $1,100 for the service was not valued at that price. He tells me he can not negotiate and tells me to call the company. So I do, over and over and over. I speak with Roman who seemed to agree with me when I asked for compensation. When i called him back again, after not hearing from him "tomorrow or the next day" he tells me he spoke with the driver and he is not willing to give up any money. Well obviously Roman! I dont want the drivers money I want the company's money. I then sent a lengthy email to Jan, Romans boss on 1/29 which I have yet to hear anything back. Horrible company, they dont care about their customers. Horrible communication. DO NOT USE THEM!
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
82318-GK
Quote or Order Cost:
$1100

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged