Review Report Review
over-promised and under-performed

Kai Submitted this review about Magic Carpet Auto Transport
Review made Live: 11/9/2009 9:12:00 AM
10/19: order confirmed, from salt lake city, UT to Shreveport, LA. 777$ open carrier. pick up date: 10/27-10/28.

10/29: Nicole could not fine the driver/carrier. I had to leave the car to my friend and took the flight to Shreveport (booked on 10/20 after the order confirmed)

11/04: 16 days after, Nicole still could not find the driver/carrier to move my car with the reason of
difficult route. Ms. Caffee (?, the manager?) said the pickup date could not be scheduled until they find the carrier, and that may take a month, with no gurantee. She suggested 2 options: pay $300 more for a better chance or deliver the car to other cities. In order to have my car as soon as possible, I agreed to drop the car in Dallas, which is 200 miles away from Shreveport.

11/05: car was picked up finally

11/07: car was delivered in Dallas. I had to rent a car (one way rental), drove to Dallas, and drove my car back to Shreveport.
Shipment Details
Origin State:
Utah
Pickup:
Never
Destination State:
Louisiana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
285382
Quote or Order Cost:
$770