I'm sorry to hear that your experience with Mercury didn't go as you expected. Once a carrier is locked in that does not guarantee a specific pick up or delivery date/time. All it guarantees is that your vehicle will be picked up within an estimated timeframe by that specific carrier company. There are too many circumstances outside the realms of our control when it comes to the carriers such as: (FMCSA driving hours being reached and the carrier being mandated by law to stop and rest for 24-48 hours, Poor weather conditions, Construction, or a vehicle/truck breakdown) We are unfortunately at the mercy of the carrier when it comes to things like that and require our customer to maintain some flexibility around the carrier's schedules. While we do try our best to accommodate our customers' pick up and delivery date requests we also try our best to make sure every customer knows we are absolutely unable to guarantee any specific dates. We list this information on our website, our contracts, and many of our emails, it is also typically told to customers by phone when booking as well.