Company Response Review Report Review
8 Days of lies

Matt Rust Submitted this review about Montway Auto Transport
Review made Live: 6/26/2018 9:05:00 PM
First I would like to start off by saying that I chose Montway because of the reviews, but dont be fooled! They have a wonderful website but the greatness of this company ends here. After I recived my quote I decided to use montway. I was originally told it could be 1-5 days before they could find a transporter then another 6-8 days for delivery which I was fine with. On the 5th day I started by calling to see if they were getting close to finding a transporter and was told they were close and should be anytime. I was also told that twice a day on the 6th, 7th, and 8th day. Finally on the 8th day I decided that maybe there was a better man for the job. As I started calling around I was told repeatedly by others that Montway was now advertising my bid for $400 more than quoted. I emedediatly feeling cheated called Montway to cancel everything and was hung up on by one of there employees. Wow, what a great company! Waste 8 days of my life then hang up on me. I would not reccomend this company to anyone. I then called another company and wow what a differance. My vehical is now on a trailer headed home after only 3 days!
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Indiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
N/a
Quote or Order Cost:
$1235

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/27/2018 3:34:00 PM
We apologize for the inconvenience, Matt. Your entire order will be reviewed by our Quality Assurance team including listening to the phone calls with the representatives that you spoke to. Our dates are estimated and not guaranteed. Please know that your vehicle was listed by multiple companies and when you have more than one order booked, they will bid each other out. We did receive your cancellation request and it can take 24 hours for your order to be canceled.