Company Response Review Report Review
Terrible company

Al Submitted this review about Montway Auto Transport
Review made Live: 6/28/2018 5:10:00 PM
Horrible company. I booked these guys and they gave me a price and date for pickup. The day before they picked up my car they called me and told me that they couldn't make the pickup date but they were trying to fix the issue. The next week they didn't schedule a pickup. When they finally called me back they told me that they could pick up the car but it would cost me an extra $200. I told them we have a quote for a date and time. They responded that the quote was an estimate and the pickup date was an estimate. I asked them what is an estimated date? They said it could be anytime... but at the price that they quoted it might be a few months when the summer prices go down. Basically this company will quote you anything you want and then will try to extort you using the "estimated delivery date" as their excuse for why they won't hold to their quote.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
584562
Quote or Order Cost:
$850

Car Condition
  • Vehicle was dirty
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/3/2018 6:50:00 PM
Hello Alex, we apologize for the inconvenience caused. We appreciate that you booked your order in advance, however, we will not know our carrier availability until a few days before your first available pickup date this is why we cannot guarantee the dates for pickup or delivery. If your route is not frequented by our carrier network we will work with our carriers to try and get them to accommodate your route. Our team is instructed to let you know of any options that may become available and the cost for that option. You do have the option to decline it and we can continue working on assigning a carrier.