Company Response Review Report Review
BEWARE Awful Experience Awaits

Nicole Submitted this review about Montway Auto Transport
Review made Live: 11/4/2019 3:06:00 PM
I contracted with Montway to ship my truck across country. They did not inform me I should receive a bill of lading at the origin and destination. The driver called and said they would be arriving at around 7 PM. I called at 9 and they said they should be there within the hour. They actually arrived at 1:30 AM. They arranged to drop the car off in a Walmart parking lot. They had dropped one of the car carrier lifts onto the bumper of my truck creating a deep dent. They also dented the front quarter panel. They ripped the tailpipes off the muffler. All of this damage was concealed they actually painted the dent on the front bumper. The driver then took pictures avoiding the areas they damaged. I arrived three weeks after the truck arrived (it was put directly into storage immediately following the drop off). I discovered the damage and filed a claim. I was told I was unlikely to be successful as I hadn't called within 24 hours of receiving the vehicle. I was also told without the bill of lading i couldn't file the claim. I will three times more to repair the damage than I did on shipping. Montway basically said we just arranged the transport we hold no responsibility this is between you and the company we hired to transport. Single worst experience I have ever had as a consumer.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Oregon
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
774884
Quote or Order Cost:
$1900

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 11/7/2019 6:16:00 PM
Dear Nicole, thank you for sharing your feedback. We always strive to provide an amazing experience and we're sorry to hear that experience was not met. When a customer books with Montway we send important emails at the time of booking and dispatch that explain the importance of the Bill of Lading. As it is the most important document for vehicle transport. We also provide detailed guides and information on our website about the Bill of Lading, which is available at any time. As the broker for this transaction, Montway is here to assist the customer with their issue. We ask that the customer contact us at claims@montway.com with any questions they may have. We will also be reaching out to the carrier to address the customer's concerns with them.