Thank you for taking the time to share your feedback. We want to clarify that our standard procedure is to provide all updates via email, and records indicate that we sent notifications regarding your shipment’s status. We apologize if you did not see these emails, as we strive for clear and proactive communication. We understand your concerns about the delays you experienced. While we work diligently to ensure your vehicle is shipped as quickly and safely as possible, replacing a carrier during transit is not as simple as dispatching another truck. The shipping process involves multiple variables, including carrier availability and unforeseen mechanical issues, which sometimes impact delivery times. We regret that these challenges affected your experience and that our email updates did not meet your expectations. Your feedback is invaluable, and we are reviewing our procedures to enhance communication and overall service. If you would like to discuss your experience further, please feel free to reach out to our customer service team at https://www.montway.com/contact-us. Thank you again for your feedback.