Company Response Review Report Review
Motor Movers – Kyswan Diggs- Key @480.878.7317

Matt Submitted this review about Motor Movers Auto Transport
Review made Live: 8/28/2014 8:02:00 PM
Needed to ship my car from Los Angeles to Baltimore. Called 10 days in advance to arrange shipment. Two days before scheduled shipment, I was told that it fell through. Key was able to find another shipper for the next day (a day before I originally wanted to ship it), for an additional $130 (to shipper). Had to meet shipper in Wal-Mart parking lot to get my car.

No major complaints, but a couple of minor annoyances to note. For some reason, I was charged twice by Motor Movers for their fee, which was corrected when I called. Not Key's fault, but I was given a time range for pickup the day before pickup and, on the pickup day, the shipper wanted to pick up about two hours earlier than stated. Since I had plans before the time window, I had to keep calling the dispatcher to find out where the driver was. Also, I was told my car would arrive in 8-10 days but it arrived in only 3, which was a bit annoying since I had rented a car for a week. I wish I would have had a better delivery estimate.

Bottom line - the car arrived undamaged at the cost of $800 to the shipper and $200 to Key and company.
Shipment Details
Origin State:
California
Pickup:
Early
Destination State:
Maryland
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1117012
Quote or Order Cost:
$1000

Company Response
Motor Movers Representative from Motor Movers Auto Transport Submitted this response.
Response Date: 8/29/2014 7:00:00 PM
Kyswan Diggs-Key @480.878.7317 kyswan@motormoversautotransport.com Hi Matthew, thanks for the review! How that driver got to Baltimore, MD from Los Angeles in 3 days is beyond me!! However I am glad to hear that you received your vehicle undamaged and that the quote estimate was within the ballpark of what the carrier was asking for. I would like to take this time to reiterate that there was never two charges on your account. Just one Pre-Authorization which was your financial institution withholding funds and then an actual charge that was deducted from the account upon pickup. I hope that you choose Motor Movers again to complete your future vehicle transportation needs. You were one of my first clients and I've learned many of tips and tricks since then in order to offer the highest level of costumer satisfaction possible. Thank you again! Sincerely, Kyswan Diggs-Key @480.878.7317 kyswan@motormoversautotransport.com