Review Report Review
Do not Use!

Unsatisfied customer Submitted this review about National Auto Transport Inc.
Review made Live: 2/8/2013 3:22:00 PM
First National Auto Transport (NAT) is just the broker. They contract out to a shipper to actually move your vehicle. Jay from NAT was very nice and accessible until he had my deposit. The actual transporter was two days late picking up my vehicle and was five days late delivering! NAT never set a delivery date or discussed any time-frame for delivery but Jay specifically told us the driver would coordinate delivery with us. The driver promised delivery on a monday but never showed up. After many phone calls and every excuse imaginable, almost to the point of "the dog ate my homework", and a heated conversation with the driver where he called me an asshole and hung up. NAT only returned 1 in 10 phone calls and despite what their advertisement says about real-time updates and speaking to a live person, I only got someone to actually answer my call once. Finally, rather than offer any compensation or our difficulties, late pick up and delivery and poor service, they still charged us full price. Bottom line: one of the worst experiences of my life. I felt completely robbed and am looking into legal action or class action suit.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
South Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Jay
Quote or Order Cost:
$850