Most unprofessional mover in the market

Gaurav Kapoor Submitted this review about New Way Moving Services
Review made Live: 8/27/2013 12:45:00 AM
The horrifying experience started with New Way Moving services when they sent an e-mail with low quotation of $1045 to move my vehicle from RI to CA. I fell into their trap and gave them the booking amount of $145. That was the last time I heard from them when they took the money. I made repeated calls and was successful in catching them twice, and both the times they spoke rudely and asked me not to call but instead send an e-mail to info@newwaymovingservices.com to know about updates. Just imagine they will speak only when they have to take money but no updates. As expected I never received response from info@newwaymovingservices.com. They have not even refunded my booking amount, I had to dispute the transaction with my bank. Summer Kitos who actually spoke to my while taking the booking amount, same lady turned rude when I spoke about the status and their failure to pick up the vehicle even after the contract date is over. It looks like a big FRAUD and looks they earn money just by stealing not by providing service. BEWARE of them and ignore them at any cost.

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 9/6/2013 1:04:00 PM
We apologize for the inconvenience caused to the customer from a lack of understanding the signed agreement and his given authority to carrying out his transportation request at the time matter. Here are the facts as agreed and signed with the customer: 1. The customer hired our services as a broker to assign him a carrier to pick-up and transport his vehicle, accepting and agreeing to all of our terms and conditions attached to the order. 2. By law, (same as any other active brokers in this industry) the rate was estimated based on information that the customer provided us and is based on what the transportation market demands for the vehicle(s) to be transported at a given time. The remaining balance was supposed to be paid as COD and is merely an estimate. Our agreement states that plain and simple. 3. Any cost that is different from the estimated rate, the customer is actually needed to pay directly to the independent driver. That means we do not get any penny or benefit from it. 4. At the time of booking, the customer was aware and as implied by virtue of his signed agreement, that we are brokers and our job is to find him a driver based on the market conditions and the driver’s availability at the time requested. 5. The Customer agreed and accepted all of the terms and conditions contained in this agreement and confirmed this Order by signing the agreement, therefore no FRAUD was done here what so ever. The customer tried to dispute the charge on his credit card but they ruled the case in our favor, therefore he decided to go on this web site and write a false information. We still wish him and his family all the best and good luck at their new journey.