DO NOT USE THIS COMPANY THEY DAMAGED EVERY SINGLE ITEM I OWN AND HAVEN'T CONTACTED ME SINCE THEY WILL NOT RETURN MY CALLS OR EMAILS
All items were in PERFECT condition and no notes were written about missing parts or damages All furniture had been ordered 6 months prior and was in brand new condition. When delivered EVERY SINGLE ITEM was severely damaged or stained beyond cleaning. Not only was all of my furniture damaged bu to be in a closed apartment with guys telling me how sexy I am asking for my phone number mentioning how cute my toes are how much they like my tattoos kept trying to read them so close to me how I have a big butt for a white girl asked what's my ethnicity I kept giving one word answers and saying I have a boyfriend but they WOULD NOT STOP How can a female feel safe spending hours with people like this I was so uncomfortable the entire time but couldn't let them leave because none of my furniture had been unwrapped or put together yet (and wouldn't be, because they couldn't find the screws)
Mattress and bedroom set were put in the living room when I asked them to move it into my bedroom RUDELY said "You never told us that!" I have to tell you the mattress goes into the bedroom? dresser and cabinets were on their side, how am I supposed to lift them upright alone
On pickup and delivery kept trying to get me to pay in cash, most likely because they keep a portion so company doesn't have to report full amount to the IRS
They tried to LEAVE the blankets taped/wrapped on all items and said they're in a rush and need to be in Ohio that night. When you hire a moving company, you expect them to unwrap all items and ASSEMBLE the furniture. How would I have seen the damages if they left the blankets on them? an hour later (with the guy repeatedly saying to his partner "come on, we gotta go"), he finally left him there and took the truck to go pick up Marijuana (the other guy told me this). Now I only have ONE person moving things and putting furniture together?
When they first arrived at 3:15pm (outside of the arrival window between 10:00am and 2:00pm), my two televisions in boxes were hanging on the back of their truck held up by furniture dollies being pushed against the truck. When I said "You drove all the way with my televisions hanging off the back of your truck?" They both laughed and said "Oh, those are TVs?"
Not only did they damage my furniture, but they damaged my apartment! This was a brand new apartment and now there were deep scratches in the wood flooring from things being dragged, chips and scratches on the front door, walls, floorboards, etc.
On the day of pickup, the men FORGOT to take a large bag with them (the whole apartment was empty, how do you just leave something there and not see it?) and I had to drive over an hour to deliver them to him because they wouldn't come back to pick it up. Now the "claims department" wants to pay me $0.60/pound for each of my items damaged? That won't even cover the cost of a new television. After I complained, the company asked why I didn't purchase the higher insurance for more reimbursement. Is that a joke? When you hire a moving company you expect everything to be packed, stored and returned to you in the same condition it left. Everything had dust and spider webs, who knows where this is stored? I have literally had to call and email this company every single week for MONTHS which has been unbearable and so time consuming with no remedy! I was supposed to have an answer from the claims department within 30-60 days and it has been 3 months with NO RETURNED CONTACT!
There was a wood crushed mark on my dining table looks like it slammed into something large deep scratch on the top center another chip on side company manager admits to taking a 2 PIECE table apart into 3 for "easier storage" and now the 3rd piece cant be reattached top just sits on the base and tilts off every time you use it. They weren't even able to attach the 3rdd piece because they couldn't find the screws Lucite Bookshelves weren't even WRAPPED and are extremely breakable They just held them together with tape also could not be put back together because they could not find the screws cracks and scratches all over them They didn't even take all of the tape off They lost all 12 pieces to my coffee and side tables that go onto the top in order to put the plastic piece to hold the glass. These are unusable without glass Sideboard has black chips and scratches along thee edges bed has chips in wood Bar Cart top had been dragged on the floor so silver is now missing and shows black Two brand new televisions that will not longer turn on because they were knocked around on the OUTSIDE of a truck on the freeway for 3+ hours The plastic covering was ripped open on the mattress when they tried moving it so they just slid it down my hallway and now there is a dirt stain on a $1,000+ mattress. They lost one of the legs to my workout machine that prevents it from scratching
Shipment Details
Origin State:
Georgia
Pickup:
Late
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
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Quote or Order Cost:
$0
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