Dear Deji, we are aware or the poor experience that you have during the transport of your vehicle. Problem is, you are pointing the finger at the wrong party. This was one of those "unforeseen circumstances" that we warn our customers about. While your car was in transit, the driver received a call that a family member had passed away. The news of his loved one's passing compelled the driver to basically drop what he was doing and rush to be with his family. Was it professional? most will say no. Under the circumstances, how can we judge what one man would do when faced with the death of someone close to them. We made every attempt to contact the driver, and kept you informed as to our progress. Sadly, the driver was not able to be contacted, and you were forced to take other measures - since we were the initial point of contact for you, you held us responsible for this situation. Understandably you were upset, and chose to blame us for the complications that arose during transport, and since you were made aware of the driver's situation once it was made apparent, it only makes sense that you would blame us, as opposed to a grieving driver.