Scott 602-428-6879 ~ scott@redcarpetautotransport.com ~ Well Mark since you posted a review I do appreciate that but I would like people to know the truth behind what happened. We placed an order on 2/26/2013 for wanting your vehicle picked up that weekend and since you would be driving an RV back you would need a carrier with the ability to store the vehicle until you made it to Los Angeles. We were able to find DBN Carriers that would pickup in your short time frame then be able to hold on to the vehicle until you were able to receive it. So DBN picked up the vehicle 03/01/2013 and made it back to California 03/07/2013 and were holding on to your vehicle for you free of charge. You never told me when you would be arriving in Los Angeles because you weren't quite sure how long it would take you so I told you to set up a time with DBN when you were getting close so they would be available to release your vehicle. I called and left you a message on 03/09/2013 to see where you were at and how everything was going. 03/10/2013 2:53 you called me back and told me you were in the Los Angeles area and I asked you when you needed to return the RV by. You said Monday and I said okay that should work fine to pickup the car on Monday when your headed to drop off the RV. I left a message for DBN but being Sunday didn't think they would be open so they could call me back first thing Monday so I could get the hours and location of where your car was being stored because its not always the same as the carriers address. At that point I thought we were both in agreement that getting the vehicle picked up Monday was the plan since at that time you never told me you needed the car that day. I started receiving more calls from you starting 7:03 PM, 7:20 PM, 7:27 PM I will be honest and say I did miss those because I was at the store and it being late Sunday evening I didn't take my work cell phone with me. Also if I'm not in-font of a computer I dont have much information to Provide. I did return your calls back at 7:33 PM and at this time you told me frantically you need your car now and asked if I could help you. I said I will try to figure something out but It being Late Sunday and me being in Phoenix and the the customer and car in LA there is not much I can do beyond trying to call DBN and hope someone pickups. I still to this day dont know why the sudden change in needing the vehicle picked up that minute. A Business usually operates with in business hours and it makes sense to me you would try to coordinate it correctly, because I'm 99% sure the RV return facility works with in business hours as well. So why this customer got upset was because in his furry of trying to get his vehicle picked up that Sunday he went over his mileage and was charged by the RV facility. The customer asked for a refund of the broker fee but for one its not up to me and second I dont see how it was are fault with what occurred. A brokers job is to make your life easier if you use them correctly and the customer saying he should of went directly with a carrier. The carrier is the party that was holding on to the car and didn't get the car to him in the fashion he wanted but they did have someone drive out and meet the customer that evening to release the vehicle for him. In regards to this customer saying that we would pay him off to write a 5 star review. Every customer we work with gets an email when their vehicle is picked up, that if they post a 5 star review on this website they are entered in to a drawing to receive a full transport cost refund. We dont twist any ones arm to do it but its a nice way to give back to the customers that do. So to sum it up if things were handled a little better and the customer would of waited until Monday to get his vehicle picked up all these issues would of been avoided. I'm free to talk about this with any one if you want to call or email me. Best Regards, Scott