Company Response Review Report Review
Felicia B 602-428-6872

Scott Ranson Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 8/21/2013 4:25:00 PM
Over all my sons truck got to Arizona and was in good shape when it got there. Felicia was helpful in the process as I knew nothing about this industry and shipping a vehicle. When I placed the order I was very specific on when I wanted the truck delivered and told her I would be very flexible on when it was picked up, but I needed the truck in Arizona on a specific day. Once I agreed to go with Red Carpet, the details started to fall apart. So before I list the things that did not go as planned I would like to re iterate the truck finally got to the destination and was in good shape and the driver was very good about communicating progress as was Felicia. What did not go as planned: Cost was $450 more than the original quote, the pickup location had to be changed to accommodate the driver, and the truck was delivered 4 days late. My advice is understand this business get a firm quote and understand flexibility on your part will be needed to have a good experience. In all I would use them again but I would get more things locked in up front before proceeding. Good Luck.
Shipment Details
Origin State:
Wisconsin
Pickup:
On Time
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4002405
Quote or Order Cost:
$1592

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 8/21/2013 5:12:00 PM
FELICIA BOND @ (602) 428-6872, felicia@redcarpetautotransport.com Hello Scott...Thank you for providing feedback on your experience. Yes, transporting can be a triclky industry. And how flexible you are in being available to meet the driver as well as the availability dates at both loading and delivery is what's important when assigning your vehicle to a driver. Sometimes your preferred is just not available with the drivers that drive the route. Making a reservation to transport a vehicle is a little different then the process you would go through when making an airline reservation. Also, the size of your vehicle was difficult to find availability for since it was an over-sized truck with an extended cab. The drivers more most interested in dispatching cars. Also you wanted the vehicle to load in Waukesha,WI which is way up north by the Great Lakes of hwy 43. You had a few variables that were tricky. A carrier probably gets about 3-6 mile a gallon of diesel fuel. I agree that if you had been more flexible then there would have been more drivers available to accommodate the transport. Well in conclusion, thank you for your business. Please take care~