Review Report Review
The Customer is not King at Road Runner Auto Transport

Mark Daams Submitted this review about RoadRunner Auto Transport
Review made Live: 3/10/2020 11:58:00 AM
I booked an auto transport with this Broker. After booking I started seeing their horrible review everywhere and decided to cancel. I cancelled my booking within 4 hours. Because they did not find a carrier for my yet, I assumed that they would not charge me a cancellation fee. They did however charge me a cancellation fee. I decided to call the cancellation department to inquire about the fee, and was greeted by a very defensive employee who kept referring me to their policy. Their policy is 5 pages long. I am no lawyer and no expert in the kind of legal speak that their policy consists off. But according to the very confident person on the other end of the line, their policy clearly states that I would have to pay $135. It would have been nice if this company would treat their customers better and have a policy that states that no pay is required if no service is rendered. Customer is King? Not at Road Runner Auto Transport.
Shipment Details
Origin State:
Nebraska
Pickup:
Never
Destination State:
Utah
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R329130
Quote or Order Cost:
$1100