A HORRIBLE COMPANY
EXPOSING THE SCAM ARTISTS
Submitted this review about
RoadRunner Auto Transport
Review made Live: 6/2/2020 10:15:00 AM
Whatever you do, "DO NOT" hire RoadRunner Auto Transportation. Once you hire this unscrupous company it is nearly impossible to get in contact with them. I made numerous attempts to contact them. After I did not get answers to necessary questions that I had I cancelled prior to a carrier being assigned. I was hit with a $135 cancellation fee even though their website says: "Cancellation & Refund Policy
The option to cancel a shipping order is available at any time, at no cost with no cancellation fees as long as order has not yet been assigned (dispatched) to a Carrier (transporter). The amount paid it will be refunded to full. Refunds will be processed within 48 business hours of the cancellation request. Cancellation of an order must be submitted in writing via email sent to csdept@routerunnerslogistics.com. Route Runners Auto Transport does not accept or honor cancellations made via phone call.
Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Route Runners Auto Transport notifies Customers via email (the email provided at service booking).
Order(s) booked as "Standard" - partial payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), the partial payment will be refunded as our services have been refunded when a Carrier (transporter) is assigned (dispatched).
Warn everyone you know to steer clear of doing any business with this scam company.
Company Response
Phil from
RoadRunner Auto Transport Submitted this response.
Response Date: 6/5/2020 4:28:00 PM
We are not affiliated with Route Runners in any way it seems that you have mistaken us for another company.
