Company Response Review Report Review
Never received a refund of $175.00

Vincent Howard Submitted this review about Rock Bottom Rate Auto Transport
Review made Live: 11/7/2011 10:48:00 AM
We submitted a contract on 9/13/11 and had to cancel on 9/14/11. The contract stated we had 3 days to cancel and receive the VISA refund. As of this writing which has been 37 Business Days and 53 Calendar days we have never received the refund. I have had numerous email conversations with the Carrier, all say we will receive the full refund. I can produce all of the correspondence and one of the most recent is as follows:
***********
From: Rock Bottom Rate Transport [mailto:rockbottomratetransport@live.com]
Sent: Sunday, October 30, 2011 3:14 PM
To: Vince Howard
Subject: Re: Auto Transport Cancellation, Refund Policy, Processed 9/19

refund is processing, hasn’t been 30 business days (minus weekends)

our refund policy clearly states up to 30 business days,

you will have your refund this week or by the following, it was your choice to cancel,
************
Notice the above email date which is already 32 business days and 45 calendar days.

Please also notice the sleazy remark about my choice to cancel. This was my option and I had a very good reason which I explained to Mr. Michael (last name unknown).

**********
On 10/31/11 I received the following:

your account refund is processing; starting today, 10/31 we are not charging a penny until carrier assigned so no more headaches like this occur, THX
**********
This sort of tells me that no attempt to refund our deposit had taken place until 10/31/11. It is now Sunday, 11/6/11 and there is still no refund in our VISA account.

I am 75 years old and in my lifetime I have never encountered a credit card company taking 30 business days to complete a refund.

My wife and I have dealt with two (2) other transport companies and had no problems with either.

In our opinion this Transport Company/Person is "not the most reputable" we have encountered and hopefully there are not any more like this one. If so, it surly will give the business a bad name.

Thank you,

Sincerely

VCH
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3853569975
Quote or Order Cost:
$575

Company Response
Michael from Rock Bottom Rate Auto Transport Submitted this response.
Response Date: 11/7/2011 5:02:00 PM
NOT RESPONDING TO THIS NONSENSE, OUR CLIENT SATISFACTION LEVELS ARE OVER 93%! WELCOME HOLIDAYS 2012! ZERO DOWN, NOT A PENNY CHARGED UNTIL CARRIER ASSIGNED! FINANCING AVAILABLE, 24/7 EMAIL CLIENT SUPPORT! SHIP YOUR TREASURED AUTO TODAY ALL INCLUSIVE FOR THE LOWEST PRICE ONLINE FROM A LICENSED, BONDED, INSURED, REPUTABLE FIRM! GUARANTEED - WWW.ROCKBOTTOMRATETRANSPORT.COM, BEST REGARDS,