A. Bates
Submitted this review about SDM Transport Review made Live: 7/29/2013 2:36:00 PM
I was assigned to SDM Transport thru another Auto Carrier and my initial experience was ok. During the transport communication was ok. Once my car was dropped off and the driver left, I got in my car to drive. My parking brake was on. No problem, they obviously use it during transport. Only issue was that they actually broke the parking brake. The lever is now loose (was not before) and the light comes on as though the brake is on but something must have happened during the transport to some wiring because the brake is not actually functioning. I contacted the driver within an hour of him dropping the car off and he said to contact the other company but there was nothing he could do. Other company said nothing they could do. So I contacted SDM myself and whoever answered the phone was not only rude, but kept saying they are not responsible for anything except physical damage to the car, not mechanical. Even though they used the parking brake during transport and broke it. I am cutting my losses and fixing this out of pocket but just know if you use them, they could damage your car and there is nothing you can do about it.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Unknown
Quote or Order Cost:
$850
Car Condition
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