Company Response Review Report Review
Terrible Company

Joe Hurley Submitted this review about SGT Auto Transport
Review made Live: 9/10/2023 9:20:00 AM
Before you even consider using SGT I recommend you look here first. or here ) I had a simple transport from the Seattle area to Pensacola. Started 3 days (and many exuses) late with pickup and now 10 days late and counting for delivery. They say they are in daily contact with drivers. Not true. They told me for 3 days they were trying to contact my driver. Guaranteed me delivery "today" for the past 5 days, no calls from anyone prior to my calling first. I was even told at one time, while asking to speak with a supervisor "we have other customers you know". Most recently (for the last 3 days) I've been told it was in Kentucky and due for delivery yesterday, "the driver will call you shortly with delivery information" Nope! Be sure you know they are a broker, you pay them but they take responsibility for nothing. They point that out time and again in response to the complaints on the BBB site. I am currently being offered $100 off from the carrier, "that's all they can afford". My actual delivery time and ultimate condition of the truck are yet to be determined, but I'll be adding my complaints to the growing list with the BBB. Stay away!
Shipment Details
Origin:
Washington 98257
Pickup:
Late
Destination:
, Florida 32570
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
177889
Quote or Order Cost:
$2100

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 9/15/2023 9:27:00 PM
Dear Joe, We want to express our sincere gratitude for taking the time to share your valuable feedback with us. We deeply regret any inconvenience you may have experienced during the shipment process. It's important to note that our company operates with estimated pickup dates and times, which can occasionally be subject to change. We fully understand that the delivery took longer than expected, and we apologize for the error made by the carrier. We have taken immediate action to rectify this situation by ensuring that the carrier compensates you with $400 for the delay. Additionally, as a gesture of our sincere apology, we have provided you with a $100 gift coupon. We are also aware of the unexpected truck breakdown that further contributed to the delay. Please rest assured that our team is diligently monitoring the situation and working tirelessly to ensure the soonest and safest delivery possible. Should you have any more concerns or questions, please feel free to get in touch with us. Your satisfaction is our top priority.