Company Response Review Report Review
Great Broker, Bad Carrier

Lee Submitted this review about Ship a Car Direct
Review made Live: 4/16/2014 6:43:00 PM
So Ship a Car Direct is a quality broker that sadly assigned my delivery to a HORRIBLE carrier- Sun Car Carriers. If you take ONE thing from my review - NEVER EVER EVER use Sun Car Carriers.

My salesperson Matt from Ship a Car Direct was wonderful, friendly, honest and knowledgeable. From start to finish he was a great help but sadly they had good experience with Sun Car Carriers so I got stuck with a crappy carrier.

The driver, Ivan was a train wreck to deal with - it took several calls to arrange my delivery. The dispatch guy who arranged my delivery was even worse. He told me 3pm Thursday and at by 6pm I was told after calling and texting Ivan countless times the earliest he could arrive was 9:30pm. This did not work for me as I was staying not close to the drop off site. The delivery after much work happened the next day.

Here is the INSANE part - the driver tried to get me to accept delivery on the side of a busy 50mph street/main highway. Only after refusing and driving off into a large hotel parking lot (the original drop site) and 15 minutes of the driver not wanting to give up did he drop my car off where it was supposed to be. He told me it would be a pain in the ass for him to turn around even though the lot was huge without cars and plenty of room. The driver had a bad attitude the whole time - it was a complete nightmare. Stay away from this company!
Shipment Details
Origin State:
Nevada
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
360339-EK
Quote or Order Cost:
$995

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/16/2014 7:17:00 PM
Thank you for your feedback, Lee. So sorry to hear you had a problem communicating with your driver, we wish you would have reached out to Matt at the time. We do need our customers to let us know when there is an issue. At this point we will remove the carrier from our list, but if Matt had known sooner he could have actually helped you resolve the issue.