Review Report Review
Someone who takes pride in her work!

Gloria Submitted this review about Ship a Car Direct
Review made Live: 5/13/2014 7:31:00 PM
I am a mother to a newborn and toddler. To anyone that couldn't guess, that means I don't have time to waste. I decided to ship my car last minute and began dreading what I thought would be a painful process. I was ready for scams, lies, and unmotivated customer service. I received none of those. Portia sent plenty of emails informing me of the process that would take place. She called every day to follow-up with me. When I finally decided to go with Ship a Car Direct it was later in the afternoon. Portia actually called me to let me know she was going home for the day but wanted to see if I submitted my request form before she left that way she could find a carrier for me. Not even an hour passed by and I received another call from Portia contacting me to let me know there was a carrier for my vehicle. She also emailed me with their information.

The carrier, Cross Country Trucking LLC, called me prior to pick up. They asked if it was okay to come one day early and were flexible with my hours for that day. Also, I was told there was a 7-10 day time frame that my car would arrive to Florida. No. It actually arrived the following Monday at my sister's driveway. Only 4 days. They called my sister well ahead and gave her plenty of time to be ready for their arrival.

Was it worth the money? Absolutely. The customer service was unbelievably good and you can tell everyone took pride in their work. I could not be more thankful in knowing that's one less stress prior to our move. Thanks again Portia!!!
Shipment Details
Origin State:
Washington
Pickup:
Early
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
369769-OE
Quote or Order Cost:
$1200