Company Response Review Report Review
Communication

Charles Wooding Submitted this review about Ship a Car Direct
Review made Live: 12/23/2016 9:03:00 AM
Overall communication was poor. Especially with the carrier. When they should have called me on the shipping end they called my daughter who was going to be accepting delivery.Ultimately I had to get Matt involved. But when I was supposed to be being called by them, I was the one who had to initiate the call to get answers.
Shipment Details
Origin State:
Michigan
Pickup:
Late
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
540367
Quote or Order Cost:
$725

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 12/27/2016 7:29:00 PM
We are sorry to hear about the poor communication from the carrier. We will address this issue with the carrier in order to improve our service. Thank you for taking the time to share your feedback! Happy holidays!